Terms & Conditions

Last updated: 15 December 2025

These Terms & Conditions (“Terms”) govern your use of the website and services of Shri Din Dayal & Sons (SDDS) (“SDDS”, “we”, “us”, “our”). By accessing or using our website, placing an order, or contacting us through the website/phone/WhatsApp/email, you agree to these Terms.

If you do not agree, please do not use the website.

1) Business Information

Shri Din Dayal & Sons (SDDS)

Sultanganj (Sultan Ganj Ki Puliya), Bye Pass Road, Agra, Uttar Pradesh, India

Email: [dindayalbrothers@gmail.com](mailto:dindayalbrothers@gmail.com)

Phone: +91 9054024915

2) Website Use

You agree to use the website only for lawful purposes and in a way that does not:

* violate any applicable law or regulation,

* infringe intellectual property rights,

* attempt to gain unauthorized access to the website/server,

* introduce viruses, malware, or harmful code,

* interfere with the website’s operation or other users’ access.

We may restrict or terminate access if we reasonably believe the website is being misused.

3) Product Information & Availability

We try to keep product details, images, specifications, and prices accurate. However:

* images are for reference; actual product color/finish may vary,

* specifications may change by manufacturer without notice,

* availability is subject to stock at the time of confirmation.

If an item is unavailable after you place an enquiry/order, we may offer an alternative, delay, or cancellation with an applicable refund (if payment was received).

4) Pricing, Taxes & Billing

* Prices shown (if listed) are subject to change without notice.

* Taxes (GST or other applicable taxes) will be charged as per law and shown/communicated during billing.

* In case of a pricing or listing error, we may cancel the order and refund any payment received.

5) Orders, Enquiries & Acceptance

Submitting an order or enquiry on the website (or via WhatsApp/phone/email) does not automatically mean acceptance.

An order is considered accepted only after we confirm:

* product availability,

* final price (and taxes, if applicable),

* delivery/pickup details (if applicable),

* payment status/terms (if applicable).

We may refuse or cancel an order in cases such as suspected fraud, incorrect pricing, non-availability, or inability to verify details.

6) Payments

If online/advance payments are enabled/accepted:

* You agree to provide correct billing and contact information.

* Payment processing may be handled by third-party gateways; their terms also apply.

* SDDS is not responsible for bank/gateway downtime or failures beyond our control.

7) Delivery, Shipping & Store Pickup (if applicable)

If SDDS offers delivery/shipping:

* Delivery timelines are estimates and may vary due to logistics, weather, traffic, or supplier delays.

* Risk of loss transfers upon delivery to you (or to your nominated recipient) or upon pickup for store collection.

* You must check packaging and items at the time of delivery/pickup and report visible damage or mismatch immediately.

If you do not currently offer shipping, you can replace this section with:

“We currently do not offer online shipping. Purchases are available via store pickup or local delivery on confirmation.”

8) Returns, Exchanges & Cancellations

Because hardware products can be sensitive to installation, compatibility, and packaging, returns/exchanges (if allowed) may be subject to conditions.

Unless otherwise required by law, the following generally apply:

* No return/exchange for items that are installed/used, custom-cut, custom-made, or damaged after delivery.

* Returns/exchanges (if approved) must be in original packaging, with invoice, and unused condition.

* Time window and eligibility may vary by product category and manufacturer policy.

* Any cancellation request must be made as early as possible; if the order is already dispatched/processed, cancellation may not be possible.

To request a return/exchange/cancellation: contact us with invoice details, product photos (if applicable), and reason.

(If you already have a clear store policy—e.g., “7 days exchange”—tell me and I’ll lock it into this section.)

9) Warranty & Manufacturer Support

Most products sold by SDDS carry manufacturer warranty, if any. Warranty:

* varies by brand/product,

* may require installation by qualified persons,

* may not cover wear & tear, misuse, water damage, electrical surges, or improper installation.

SDDS will assist in sharing the process, but final warranty approval rests with the manufacturer/service center.

10) Installation / Technical Guidance Disclaimer

Any guidance provided by our team (in store/phone/WhatsApp/website) is general in nature. You are responsible for:

* confirming compatibility with your site/door/frame/plumbing/electrical system,

* using qualified technicians/fitters where needed,

* following manufacturer instructions.

SDDS is not liable for issues caused by incorrect measurements, unsuitable selection, or improper installation.

11) Limitation of Liability

To the maximum extent permitted by law:

* SDDS will not be liable for indirect, incidental, special, consequential damages, or loss of profit/business arising from use of the website or products.

* Our liability, if any, will be limited to the amount paid for the specific product/service in question.

Nothing in these Terms limits liability where it cannot be limited under applicable law.

12) Intellectual Property

All website content—logos, brand name, product catalog text, photos, designs, and layout—is owned by SDDS or used with permission. You may not copy, reproduce, or use content without written consent.

13) Third-Party Links

Our website may contain links to third-party sites (brands, payment gateways, maps, social media). We do not control their content or policies and are not responsible for them.

14) Privacy & Communications

Your use of this website is also governed by our Privacy Policy (recommended as a separate page). By contacting us, you consent to receive communications from SDDS via phone, SMS, email, or WhatsApp for order/enquiry support and service updates.

(If you want, I’ll draft your Privacy Policy + Cookie notice too.)

15) Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date. Continued use of the website means you accept the changes.

16) Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts at Agra, Uttar Pradesh shall have exclusive jurisdiction, subject to applicable consumer protection laws.

17) Contact

For questions about these Terms, contact:

Phone: +91 8171025143